‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
First identified more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an obvious target for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, in which large companies are allocating substantial funds to content creators and putting fewer resources into promoting products in conventional outlets.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Now, a flood of amateur-created clips have chronicled its broad application in “everyday tips”.
Hailed as a solution for polishing footwear or extending perfume longevity, as well as a fix for creaky hinges. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Claims that Vaseline reduced the sting of chili on the mouth were validated. So too were ideas it could prolong perfume and revive leather bags. Proposals that it might bleach teeth or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. Yet this viral episode has persuaded leaders to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been labeled “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“The trend is shifting from a broadcast model, where we would just transmit messages … Now it’s many conversations, various groups. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“Having your brand advocated by other people, talked about by other people, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The approach indicates profound shifts happening in audience habits, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media.
The shift is reflected in declines in broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a blurring of media roles as corporations essentially turn into content studios, linking up with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Promotional expenditure on influencer marketing is growing fourfold quicker than the media industry overall. In the US, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”